Help Scout vs Chatwoot

Side-by-side comparison of Help Scout and Chatwoot to help you choose the right tool.

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Feature Help Scout Chatwoot
Pricing $22/user/mo Free / $19/agent/mo
Rating ⭐ 4.6/5 ⭐ 4.4/5
Categories customer-support customer-support
Shared inbox ✅ ❌
Knowledge base ✅ ❌
Beacon widget ✅ ❌
Workflows ✅ ❌
Reports ✅ ❌
Customer profiles ✅ ❌
Live chat ❌ ✅
Email ❌ ✅
Social media ❌ ✅
WhatsApp ❌ ✅
API ❌ ✅
Self-host ❌ ✅

Help Scout

Shared inbox and help center for growing teams

Try Help Scout →

Chatwoot

Open-source customer engagement platform

Try Chatwoot →
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