Help Scout vs Intercom
Side-by-side comparison of Help Scout and Intercom to help you choose the right tool.
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| Feature | Help Scout | Intercom |
|---|---|---|
| Pricing | $22/user/mo | $39/seat/mo |
| Rating | ⭐ 4.6/5 | ⭐ 4.5/5 |
| Categories | customer-support | customer-support, marketing |
| Shared inbox | ✅ | ❌ |
| Knowledge base | ✅ | ❌ |
| Beacon widget | ✅ | ❌ |
| Workflows | ✅ | ❌ |
| Reports | ✅ | ❌ |
| Customer profiles | ✅ | ❌ |
| AI chatbot (Fin) | ❌ | ✅ |
| Messenger | ❌ | ✅ |
| Help Center | ❌ | ✅ |
| Product tours | ❌ | ✅ |
| Outbound messages | ❌ | ✅ |
| Analytics | ❌ | ✅ |
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